Head of Preschool Operations

Responsibilities

1. Multi-school operations management

• Oversee daily operations across ILO preschools, ensuring consistent operational standards, service quality, and performance.
• Lead, supervise, and support School Principals and school management teams in achieving operational and educational objectives.
• Establish and implement standardized operating procedures, policies, and quality standards across the school network.
• Monitor school performance through regular site visits, operational reviews, and performance dashboards.
• Ensure effective resource allocation, staffing, facilities management, and operational efficiency.
• Identify operational challenges and implement corrective actions to improve school performance.
• Ensure compliance with applicable education regulations, licensing requirements, child protection standards, health and safety requirements, and internal policies.

1. Teaching quality and academic excellence

• Take overall accountability for teaching quality and consistent academic standards across all preschools.
• Work closely with Academic and Curriculum teams to ensure effective implementation of the approved curriculum and teaching methodologies.
• Establish and monitor teaching quality standards through classroom observations, academic assessments, and quality assurance processes.
• Ensure School Principals and academic leaders regularly evaluate teacher performance and provide appropriate coaching and development.
• Ensure consistent delivery of the ILO educational experience across all schools.

1. Parent experience and student retention

• Ensure a consistently high-quality parent and student experience across all preschools.
• Establish service standards for parent communication, student onboarding, progress reporting, and complaint resolution.
• Monitor parent satisfaction, feedback, complaints, and retention trends.
• Work with school teams to strengthen parent engagement, trust, and long-term relationships.
• Implement improvement initiatives based on parent feedback and school performance data.

1. Financial and operational efficiency

• Monitor school level operating costs, staffing efficiency, and resource utilization.
• Work with Finance and School Principals to manage operational budgets and control costs without compromising educational quality or child safety.
• Identify opportunities to improve productivity, standardization, and operational sustainability.

1. Quality assurance, compliance and risk management

• Ensure compliance with applicable preschool education regulations and operational requirements.
• Maintain consistent standards for safeguarding, child protection, health, safety, hygiene, and emergency preparedness.
• Ensure timely corrective action for audit findings, incidents, complaints, and identified risks.
• Escalate significant operational, educational, safeguarding, or reputational risks to the Preschool Managing Director.

1. Performance reporting and continuous improvement

• Develop and maintain performance dashboards covering enrolment, teaching quality, student development, parent satisfaction, staffing, and operational efficiency.
• Conduct regular performance reviews with School Principals and follow up on agreed improvement actions.
• Benchmark performance across schools, identify best practices, and implement network-wide improvements.
• Lead operational improvement projects to enhance educational quality, customer experience, and business performance.

1. School leadership and people management

• Provide leadership, coaching, and performance management to School Principals and relevant school management teams.
• Establish clear performance expectations, accountability, and development plans for school leaders.
• Workforce planning, recruitment, succession planning, and retention of key school personnel.
  Skill Requirements
• Leadership & people management: Inspire, coach, and develop teams to achieve high performance.
• Business acumen & commercial mindset: Drive enrolment growth, and operational efficiency.
• Strategic & analytical thinking: Analyze complex situations and make smart, strategic business decisions.
• Influencing & stakeholder management: Persuade, negotiate, and gain support from diverse stakeholders.
• Communication & interpersonal skills: Communicate clearly, confidently, and effectively with different audiences.
• Problem-solving & decision-making: Demonstrate sound judgment and resolve complex challenges quickly.
• Execution & results orientation: Translate strategies into actions and consistently deliver measurable results.
• Change management: Lead change, overcome resistance, and drive continuous improvement.
  Required Experience
• Minimum 8–10 years of relevant professional experience in education, including significant experience in preschool or early childhood education management.
• At least 5 years in a senior leadership or multi-site management position.
• Proven experience managing multiple schools or a network of educational centres.
• Demonstrated success in improving educational quality, operational performance, enrolment growth, and parent satisfaction.
• Strong experience leading School Principals, academic teams, and operational managers.
• Experience in private, international, bilingual, or premium preschool environments is highly preferred.
  Required Education and qualifications
• Bachelor’s degree in a relevant field.
• A certificate in Preschool Management is required.
  Benefits
• Insurances fully provided
• Private insurance will be provided for official staff
• Discount up to 90% English tuition fees for staff and close relatives
• An active, professional, dedicated working environment with experienced managers and friendly colleagues
• Bonding trips and events
• 18 day-off per year along with other benefits according to the company's regulations