Senior Legal Operations and Compliance Specialist

Overview: RMIT Vietnam is seeking a Senior Legal Operations and Compliance Specialist to be the operational backbone of our Legal & Compliance team. This is an opportunity to shape efficient legal services, strengthen compliance and drive continuous improvement across a leading international university. WHY JOIN RMIT VIETNAM? At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment. Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile. WHAT WE OFFER Vietnamese candidates Competitive remuneration VND package for Vietnamese candidates. 13th month Tet bonus Private Health insurance for you and your family, plus Personal Accident Insurance Other benefits Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays) Professional development and career advancement Access to state-of-the-art facilities and resources A vibrant and diverse campus life and more! POSITION SUMMARY The Senior Legal Operations and Compliance Specialist serves as the operational backbone of RMIT Vietnam's Legal & Compliance (L&C) Department. This role functions as the legal office manager, responsible for orchestrating the day-to-day operations of the in-house legal team, ensuring seamless delivery of legal services across the university. The role integrates contract management, legal services support, compliance facilitation, and team operations management. It acts as a key enabler for the team by ensuring that processes, systems, and administrative functions are managed efficiently, consistently, and proactively. Key Accountabilities summary Contract Management & Compliance Serve as a first point of contact for contracting queries from internal stakeholders, providing guidance on processes, templates, and procedures; Responsible for in periodic review of the contract templates in place and propose further templates where required; Review and approve contracts, standard legal templates, and low-risk and medium-risk agreements within defined authority thresholds; escalate complex or high-value contracts to the relevant Senior Manager with a preliminary assessment. Implement and oversee physical stamp and electronic signature processes to ensure the valid execution of RMIT contracts; Manage the letter of delegation system including routine and ad-hoc ones, to ensure smooth day-to-day operation for RMIT; Responsible for the reporting of required data to MOET and other regulatory bodies under the supervision of Associate Director, Legal and Education Regulatory Compliance. Coordinate and manage the monthly, quarterly legal update to L&C Department and key stakeholders; Support the university’s compliance with relevant legislative provisions by coordinating and assessing departmental compliance self-assessments; Manage the legislative and policy change communication process, tracking regulatory updates and disseminating relevant information to affected stakeholders in a timely manner; Liaise with relevant government authorities and licensing bodies to support the management of RMIT Vietnam’s operating licences and regulatory submissions Legal Services Workflow Management Administer and continuously optimize the Service Connect platform for the Legal & Compliance (L&C) Department, ensuring efficient intake, tracking, and closure of all legal service requests. Triage incoming legal queries and requests, assess complexity and risk level, and assign matters to the appropriate L&C members in a timely manner. Serve as the first- and second-tier point of contact for legal service requests, independently resolving routine and moderately complex queries with accuracy and professionalism. Maintain clear and consistent communication with requesters, providing timely updates, managing expectations, and ensuring a high standard of client service experience. Generate and analyze service metrics and reports (e.g., ticket volume, turnaround time, satisfaction levels) to support data-driven decision-making and performance tracking. Legal Operations & Team Management Manage the overall day-to-day operational functions of the L&C Department, acting as the central coordinator across the team; Maintain the L&C departmental calendar, tracking key deadlines, external counsel contract renewals, reporting cycles, licensing milestones, and compliance review schedules to ensure the Director and Senior Managers are appropriately briefed and prepared; Support the Legal Director in preparing reports, presentations, and briefing materials for executive leadership and governance bodies; Coordinate and facilitate L&C team meetings, prepare agendas, record minutes, and follow up on action items to ensure accountability and momentum; Assist in managing the department's budget, including tracking expenditure, processing payment claims, and liaising with the Finance team to ensure fiscal compliance; Maintain and oversee the L&C supplier list, ensuring vendor relationships and contracts are appropriately documented and renewed; Manage document archiving and records management systems, ensuring all legal files, contracts, and correspondence are stored securely and retrievably in accordance with university policy Process Development & Continuous Improvement Design, document, and maintain Standard Operating Procedures (SOPs) for all key legal operations functions; Periodically audit existing processes within the L&C team, identify inefficiencies, and lead improvement initiatives in consultation with the Legal Director and Associate Directors; Develop and maintain a Legal Services Handbook or equivalent internal reference guide covering team procedures, templates, escalation protocols, and service standards; Identify and implement training and awareness initiatives for non-legal stakeholders across RMIT on legal processes, contract compliance, and self-service resources; Drive the onboarding process for new L&C team members, including maintaining onboarding materials, orientation schedules, and system access coordination; Other duties commensurate with the scope of the role Key Selection Criteria Bachelor’s degree in Law. A postgraduate qualification in law, business administration, or legal practice management is an advantage; At least 5 years’ experience working in a similar role or a related job role. Excellent communication skills, both written and verbal, with the ability to translate legal concepts for non-legal audiences and prepare clear, concise reports for senior stakeholders; Experience from working within the international corporate sector; Strong customer service orientation with a professional and proactive approach to stakeholder engagement; High level of accuracy, attention to detail, and confidentiality in handling legal documents and sensitive information; Demonstrates ability to analyse, interpret, evaluate and present information; Well-develop interpersonal skills, including negotiation, liaison and cross-cultural communication; Proven track record of legal technology platforms, document management systems, e-signature systems, workflow tools, or automation initiatives; Demonstrated initiative, continuous improvement mindset, work independently and ability to drive operational enhancements; Strong organisational and project management skills, with the ability to manage multiple priorities, competing deadlines, and cross-functional initiatives simultaneously; More information is available in the Job Description. HOW TO APPLY To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process. Please note that we will be running a rolling recruitment process, so please apply as soon as possible. Compliance Requirements All appointments at