Việc làm giáo dục, đào tạo

Work Location: Working at Ocean Park Urban Area (Gia Lam, Hanoi), with a planned relocation to Giang Vo (Ba Dinh, Hanoi) by the end of September 2026.
About the Opportunity: Responsible for a new educational project by Vinschool
I. JOB DECRIPTION

1. First & Continual Point of Contact
   • Respond to enquiries received via phone, email, website forms, social media, events, referrals and walk-ins within agreed response times.
   • Provide personalised advice to parents from first enquiry through enrolment, based on the child’s age, grade, current school, language readiness and parent priorities.
   • Explain school’s positioning, American pathway, intended grade entry, school readiness, admissions process and required documents using approved messaging only.
   • Maintain professional and caring relationships with prospective and accepted families throughout the admissions journey.
2. Consultation, Tour & Visit Management
   • Coordinate and conduct parent consultations, school tours, virtual tours, Open Days, assessment appointments and follow-up communication.
   • Plan each visit carefully to address family-specific questions and ensure the school experience feels relevant and reassuring.
   • Respond promptly to requests for tours or consultations and maintain a clear record of visit outcomes and next actions.
   • Ensure admissions meeting areas, tour routes and parent materials are ready and consistent with school’s expected service standards.
3. Application, Assessment & Offer Follow-up
   • Support application collection, document checking, scholarship interest capture, assessment scheduling and offer follow-up.
   • Follow up with families after consultation, tour, application or assessment to move them to the next stage.
   • Work with Academic, Finance, Bus/Admin, Student Support and other internal teams to support smooth transition and onboarding for new families.
   • Support accepted family communication and orientation activities where required.
4. CRM, Reporting & Pipeline Discipline
   • Maintain accurate CRM/lead tracker records, including lead source, campaign, stage, next action, appointment outcome, parent objection, lost reason and conversion status.
   • Track the status of enquiries, consultations, tours, applications, offers and deposits to support weekly pipeline review.
   • Identify follow-up gaps, stalled leads and parent objections that may affect conversion.
   • Support simple admissions reports when required.
5. Marketing Feedback & Competitor Intelligence
   • Work closely with Marketing and Digital to provide feedback on lead quality, campaign effectiveness, parent objections and content needs.
   • Share parent questions and concerns to help develop FAQs, website content, event topics, comparison content and admissions materials.
   • Keep up to date with local school market information, competitor offers, parent sentiment and common decision drivers.
6. Success Indicators
   • Consistent SLA compliance and disciplined follow-up.
   • High consultation and school tour booking rate from qualified enquiries.
   • Clean pipeline management and accurate CRM records.
   • Strong conversion from qualified enquiry to application, offer and enrolment.
   • Practical parent insights shared with Marketing and Digital to improve content and campaign quality.
   II. REQUIREMENTS:
   Experience in school admissions, education sales, counselling, customer care or premium service.
   • Excellent Vietnamese and English communication skill.
   • Strong parent service mindset, resilience, detail orientation and structured follow-up discipline.
   • Able to use CRM, Google Sheets/Excel and shared reporting tools.
   • Knowledge of the international/bilingual school market in Hanoi is an advantage.
   • Comfortable working towards enquiry, consultation, tour, application and enrolment conversion goals.
   III. BENEFITS:
   • Salary: negotiable, according to ability
   • Health insurance: medical examination and treatment at Vinmec International General Hospital and Special health insurance packages for Vingroup employees at different levels
   • Benefits and insurance according to the Labor Code
   • Discounts and incentives when using Vingroup’s products and services.
   • Professional development training opportunities.
   • Professional, dynamic, productive, and active working environment.
   • Opportunities to be challenged and recognized
   • Working with leading education experts in VietNam