ICT Support Technician

Operation and Support:

• Support and coach end users in the correct and effective use of school's ICT resources (hardware and software)
• Handle incoming support requests from end users using Service Desk System
• Log support calls and take appropriate action to ensure satisfactory response in line with service level agreement
• Manage IT Assets/Technology equipment, dispose of expired equipment and recommend new equipment purchases

Engineering and Provisioning:

• Install, test and maintain personal computing and network hardware and software systems
• Configure, deploy and maintain classroom and office ICT hardware and software applications
• Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals

Maintenance:

• Undertake and record periodic preventative maintenance checks/cleaning of ICT resources
• Follow up issues as required

Physical:

• Carry and move ICT equipment around school campus, involving some heavy lifting
• Must be willing to travel to other campuses or offices belonging to BIS as required
• Working hours: Monday to Friday, 7:30am to 4:30pm