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Overview: RMIT Vietnam is seeking an Associate Registrar to join Students and Education Portfolio (SEP) at RMIT Vietnam. The Associate Registrar at RMIT Vietnam plays a pivotal role in advancing the university's objectives and strategies to become a leading institution in Southeast Asia, overseeing crucial responsibilities related to academic records, student enrolment, and regulatory compliance, thereby contributing significantly to the overall success and reputation of the university in the region. WHY JOIN RMIT VIETNAM? At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment. Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile. WHAT WE OFFER Expatriates Competitive remuneration package USD for expatriate candidates Relocation allowance package from US$6,000 Relocation flights from home location to Vietnam for candidate and direct dependents (if applicable) International repatriation flights for the staff and direct dependents at the end of their contract. School tuition fees for children to attend the K-12 program in Vietnam, up to US$20,000 per child or US$40,000 for two children per year. Premium private medical insurance for employee and immediate family, plus Personal Accident Insurance Dedicated support from Global Mobility Team to support with immigration and relocation to Vietnam. Vietnamese candidates Competitive remuneration VND package for Vietnamese candidates. 13th month Tet bonus Private Health insurance for you and your family, plus Personal Accident Insurance Other benefits Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays) Professional development and career advancement Access to state-of-the-art facilities and resources A vibrant and diverse campus life and more! THE STUDENTS AND EDUCATION PORTFOLIO The Students and Education Portfolio (SEP) at RMIT Vietnam leads the University’s learning and teaching excellence, curriculum innovation, and integrated student experience. Working in close partnership with academic schools and central portfolios, SEP advances RMIT’s Knowledge with Action strategy and RMIT Vietnam’s Country Commitment by embedding Active, Applied and Authentic (AAA) pedagogies across programs and ensuring students are prepared for future workplaces. SEP brings together academic development, digital innovation, student life, Library and Digital Services, and learning support functions to create an inclusive and engaging learning environment. The portfolio focuses on student success, wellbeing and retention; employability through industry-integrated and work-integrated learning; and the thoughtful integration of digital technologies, including AI, into teaching, assessment and student support. Through this work, SEP plays a central role in positioning RMIT Vietnam as a regional leader in transformative, future-ready education. ABOUT THE ROLE The Associate Registrar Vietnam, Academic Registrar’s Group (ARG) Vietnam, is responsible for making of key strategic administrative, programming, financial and staffing decisions in relation to student lifecycle and student integrity at RMIT Vietnam. In addition, this position provides inputs in day-to-day operation of ARG in Vietnam and works closely with ARG in Melbourne to support RMIT Vietnam Executive Leadership Team (ELT) in developing seamless approaches to provide an equivalent standard of support and services to students and staff at RMIT Vietnam and to ensure academic policies and processes are best practised. Finally, the position plays a strategic role in large-scale projects such as RMIT scholarships, student system development, and graduation ceremonies to ensure budget, planning, transition, and execution are well in place. It is required that the position works both strategically and operationally across a diverse set of university departments and stakeholders, and to model RMIT values and behaviours in the following five key areas: Government Reporting, Academic Policy planning and Student Visa Compliance. Enrolments and Student Records, including Student Financials Assessment Support, Student Conduct and Complaints Academic Governance and Systems. Completions, Awards and Graduations This position is strategic in nature but retains operational oversight of activities by ARG in RMIT Vietnam KEY ACCOUNTIBILITIES To advance the vision of the Students and Education Portfolio (SEP) led by the Dean of Students, collaborate with the relevant leadership teams, develop and implement innovative strategies to ensure alignment with RMIT Vietnam’s regional objectives. To anticipate future trends in higher education and academic administration contributing to the development of RMIT Vietnam and the university as a whole. Working collaboratively with the Academic Registrar’s Group (ARG) leadership team, to own, develop and provide strategic direction in the areas of registry and governance for RMIT Vietnam to succeed with its operational and development goals and objectives. To facilitate functional alignment between RMIT Vietnam and Melbourne operations through respective teams, systems and processes. Identify, highlight, and tabulate proposals to control, prevent, mitigate, and report to higher management critical risks of non-compliance with the academic policies and procedures or scopes of services delivered beyond stipulated regulations or system potential failures. Be an authorised signatory designated by RMIT Vietnam Pro Vice-Chancellor and General Director for student-related documents released to relevant authorities, students or third parties. Be the single point of contact to provide student information and regular reports to statutory authorities following RMIT Privacy Policy and Delegation of Authority Policy. Lead, manage and enhance the delivery of key administrative services across the Student Lifecycle – from the first enrolment to graduation – for preparatory, undergraduate, and post-graduate levels at all RMIT Vietnam locations. Drive the execution of key events including graduation ceremonies and scholarship awards. Ensure governance of assessment support and student conduct processes to protect academic integrity and to best practice Student Conduct Policy and Student Conduct Regulations, facilitating functional alignment between RMIT Vietnam and Australia. Represent the Academic Registrar Group (Vietnam) on relevant working groups and committees, hearing sessions including but not limited to the RMIT Vietnam Incident Management Team (IMT) for matters concerning student complaints, student misconduct, and academic policy. Oversee and provide management support in (i) student-related complaints and (ii) third-party complaints aligning with policies and procedures of the university and in consultation with the ARG Complaint team and the Central Complaints and Investigation team in Australia. Proactive drive and be a conduit for policy review collaborating with RMIT global to provide a voice for RMIT Vietnam, enacting changes, and ensuring relevance to local operations. Be responsible for providing advice and guidance to staff and other stakeholders on academic policies and processes. Pro-actively disseminate changes through different channels including but not limited to training, workshops and communication platforms. Oversee, uplift, and enhance student systems operations and developments being gatekeeper to relevant student and academic platforms to the benefit of RMIT Vietnam. Oversee the development, review and publication of academic calendar, student guides and relevant process documentation; deliver training, workshops, information sessions and presentations for stakeholders and students: ensure information is effectively communicated and published across multiple channels to ensure stu